Booking Amendments
A booking can be requested to be amended as per availability and the charges will be £5 + the difference of fare.
Booking Cancellations
A booking can be cancelled in advance by giving 24 hours’ notice. If the booking has been cancelled by the customer, the cancellation fee will be collected from the customer depending upon the time between pick up time and cancellation time.
If cancellation made,
More than 24 hours, 10% of your fare will be charged for admin charges merchant refund charges.
Between 12 to 24 hours, 25 % of your fare will be collected.
Between 6 to 12 hours 50% of your fare will be collected.
Within 6 hours of pick up time, no refund will be provided.
What if my card is refused?
In most cases GBtaxis may not refuse your card, it may be the problem with the bank or card issuer. This may be due to several reasons. If in this case, we suggest you to contact your card provider or bank.
I’ve paid the wrong amount or Paid multiple time,How will I get the refund ?
If you have overpaid your account, please give us a call to our Customer Service on 020 45770554 or you can also send a mail to info@gbtaxis.uk with proof of over payment, So our accounts team will check and make the refund asap
